{"id":3515,"date":"2025-06-19T15:21:56","date_gmt":"2025-06-19T13:21:56","guid":{"rendered":"https:\/\/lasjellys.com\/?page_id=3515"},"modified":"2025-09-19T10:08:36","modified_gmt":"2025-09-19T08:08:36","slug":"pickup-exchanges-returns","status":"publish","type":"page","link":"https:\/\/lasjellys.com\/en\/pickup-exchanges-returns\/","title":{"rendered":"Pickup, Exchanges &amp; Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3515\" class=\"elementor elementor-3515 elementor-3035\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df0611c e-flex e-con-boxed e-con e-parent\" data-id=\"df0611c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ffa29c8 e-con-full e-flex e-con e-child\" data-id=\"ffa29c8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c553b7c elementor-widget elementor-widget-heading\" data-id=\"c553b7c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pickup, Exchanges &amp; Returns<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bfad170 e-con-full e-flex e-con e-child\" data-id=\"bfad170\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-400e3f1 elementor-widget elementor-widget-text-editor\" data-id=\"400e3f1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>RECOGIDA<\/h3><p>Una vez realizada la compra, llegar\u00e1 por email un mensaje confirmando la recepci\u00f3n del mismo, as\u00ed como la informaci\u00f3n correspondiente sobre el d\u00eda y hora de recogida del pedido realizado que has seleccionado.<\/p><p><strong>Debes recoger tu pedido,<\/strong>\u00a0sin coste alguno,\u00a0<strong>en nuestra tienda situada en Carrer de Muntaner 85, 08036 Barcelona.<\/strong>\u00a0El horario de recogida en tienda es \u00fanicamente\u00a0<strong>de jueves a s\u00e1bado de 16h a 21h y domingo de 11h a 14h.<\/strong><\/p><p>Recuerda indicarnos la referencia del pedido y fecha de recogida cuando vengas a recogerlo a la tienda. Esa referencia es el n\u00famero de pedido que recibir\u00e1s por email cuando se confirme la compra.<\/p><p>Dispones \u00fanicamente de\u00a0<strong>2 d\u00edas<\/strong>\u00a0laborables en tienda para recoger tu pedido. Una vez transcurrido dicho plazo, procederemos a cancelar el pedido sin reembolso del dinero. Recuerda que es un producto fresco y elaborado artesanalmente a demanda.<\/p><p>Si tuvieras alguna incidencia o problema para recoger tu pedido el d\u00eda seleccionado, comun\u00edcate cuanto antes con nosotros a\u00a0<a href=\"mailto:hola@lasjellys.com\">hola@lasjellys.com<\/a>\u00a0o env\u00edanos un Whatsapp a +34 667001297 indic\u00e1ndonos el motivo. Haremos todo lo posible en ayudarte.<\/p><p>Te enviamos mensajes de texto\/Whatsapp para informarte sobre cualquier novedad relacionada con la recogida de tu pedido. Para recibir estas notificaciones es importante indicar tu n\u00famero de tel\u00e9fono m\u00f3vil en la p\u00e1gina de pago.<\/p><p>No olvides que es un producto delicado (como si compraras un helado en el supermercado). Hay que mantenerlo en nevera y recomendamos su consumo m\u00e1ximo dentro de 72h despu\u00e9s de su compra.<\/p><h3>\u00a0<\/h3><h3>CAMBIOS Y DEVOLUCIONES<\/h3><p>Dispones de\u00a0<b>2 d\u00edas<\/b>\u00a0desde que recibes el producto para hacer un cambio o una devoluci\u00f3n. Se aceptan cambios en los siguientes casos:<\/p><ul><li aria-level=\"1\">Si tu pedido ha llegado roto o defectuoso.<\/li><\/ul><p>Para tramitar una devoluci\u00f3n ponte en contacto con nosotros para ofrecerte toda la ayuda necesaria. Debes enviarnos un email a\u00a0<a href=\"mailto:hola@lasjellys.com\">hola@lasjellys.com<\/a>\u00a0o env\u00edanos un Whatsapp a +34 667001297 indic\u00e1ndonos los siguientes puntos:<\/p><ul><li aria-level=\"1\">Motivo de la devoluci\u00f3n del producto, adjuntando una fotograf\u00eda.<\/li><li aria-level=\"1\">Qu\u00e9 producto quieres cambiar.<\/li><li aria-level=\"1\">Tus datos personales: nombre completo, e-mail y el n\u00famero de tel\u00e9fono con el que realizaste el pedido.<\/li><\/ul><p>En el momento en que nos hayas enviado el e-mail te explicaremos c\u00f3mo tramitar la devoluci\u00f3n.<\/p><p>En el caso de que tu pedido haya llegado en\u00a0<b>mal estado o defectuoso<\/b>, dispones de\u00a0<b>2 d\u00edas<\/b>\u00a0para notificarnos de dicho problema. Las opciones de cambios ser\u00e1n las siguientes:<\/p><ul><li aria-level=\"1\">Cambiar el producto por otro igual.<\/li><li aria-level=\"1\">Si el producto a cambiar lleg\u00f3 en mal estado, nosotros nos hacemos cargo de los costes de env\u00edo.<\/li><\/ul><p>Se puede\u00a0<b>cancelar un pedido\u00a0<\/b>hasta dos d\u00edas antes de la fecha de recogida. Si quieres cancelar tu pedido env\u00edanos un e-mail a\u00a0<a href=\"mailto:hola@lasjellys.com\">hola@lasjellys.com<\/a>\u00a0o un mensaje al n\u00famero de Whatsapp +34 667001297 notificando la cancelaci\u00f3n de tu pedido y los motivos. Haremos todo lo posible para ayudarte.<\/p><h3>\u00a0<\/h3><h3>ATENCI\u00d3N AL USUARIO<\/h3><p>Para contactar con Las Jellys para cualquier cuesti\u00f3n, puede dirigirse a:<\/p><p><strong>TEL\u00c9FONO:<\/strong>\u00a0+34 931 392 279<br \/><b>WHATSAPP:<\/b>\u00a0+34 667 001 297<br \/><strong>CORREO ELECTR\u00d3NICO:<\/strong>\u00a0<a href=\"mailto:hola@lasjellys.com\">hola@lasjellys.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3515","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pickup, Exchanges &amp; 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