Collection, exchanges and returns

PICKUP

Once the purchase has been made, a message will arrive by email confirming receipt of the purchase, as well as the corresponding information on the day and time of collection of the order you have selected.

You must collect your order, free of charge . at our store located at Carrer de Muntaner 85, 08036 Barcelona. Store pickup hours are only from Thursday to Saturday from 4:00 p.m. to 9:00 p.m. and Sunday from 11:00 a.m. to 2:00 p.m. de 16h a 21h y domingo de 11h a 14h.

Remember to tell us the order reference and collection date when you That reference is the order number that you will receive by email when

You only have 2 business days in store to collect your order. Once this period has elapsed, we will proceed to cancel the order without refunding the money. Remember that it is a fresh product and handcrafted on demand.

If you have any incident or problem collecting your order on the selected day, please contact us as soon as possible at hola@lasjellys.com or send us a Whatsapp to +34 667001297 We will do everything possible to help you.

We send you text/Whatsapp messages to inform you of any news related to the collection of your order. To receive these notifications, it is important to indicate your mobile phone number on the payment page.

Don’t forget that it is a delicate product (as if you bought ice cream in the supermarket). It must be kept in the refrigerator and we recommend its maximum consumption within 72 hours after purchase.

RETURNS & EXCHANGES

You have 2 days from the moment you receive the product to make an exchange or return. Changes are accepted in the following cases:

  • If your order has arrived broken or defective.

To process a return, contact us to offer you all the necessary help. You must send us an email to hola@lasjellys.com o send a Whatsapp to +34 667001297 indicating the following points::

  • Reason for returning the product, attaching a photograph.
  • What product do you want to change?
  • Your personal information: full name, email and the telephone number with which you placed the order.

Once you have sent us the email, we will explain how to process the return.

In the event that your order has arrived in poor condition or defective, you have 2 days to notify us of said problem. The change options will be the following:

  • Exchange the product for another identical one.
  • If the product to be exchanged arrived in poor condition, we will cover the shipping costs.

You can cancel an order up to two days before the collection date. If you want to cancel your order, send us an email to hola@lasjellys.com or a message to the WhatsApp number +34 667001297 notifying the cancellation of your order and the reasons We will do our best to help you.

USER SUPPORT

To contact Las Jellys for any question, you can contact:

PHONES: +34 931 392 279
WHATSAPP: +34 667 001 297
Mail: hola@lasjellys.com